At Kick Luxe, your satisfaction means everything to us. We want you to shop with confidence, knowing every pair we ship is carefully selected and quality-checked. If something goes wrong, we’ll do our best to make it right — within the limits of our return policy.

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✅ Return Eligibility

You may request a return or exchange if:

• The item arrived damaged or defective

• You received the wrong item, size, or color (due to our mistake)

• The product is significantly different from the description

To qualify for a return:

• Requests must be submitted within 7 days of delivery

• Items must be unworn, unused, and in original condition

• Original packaging, tags, and accessories must be included

⚠️ Important:
Items marked as Final Sale — including limited edition, graffiti-inspired, or custom styles — are not eligible for return or exchange unless defective or incorrect. This is clearly indicated on each product page.

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❌ Non-Returnable Situations

We do not accept returns, refunds, or exchanges in these cases:

• Incorrect size selected by the customer

• Change of mind or buyer’s remorse

• Delivery delays within our standard 8–15 business day timeframe

• Claims of inauthenticity (all items are verified before shipping)

• Unauthorized or late return requests (submitted after 7 days from delivery)

Because each order is carefully processed based on your selection, we cannot accept returns due to sizing errors or personal preferences.

👉 Please double-check your size carefully before placing your order.

Need help before ordering? Contact us anytime at support@kickluxe.com — we’re happy to assist.

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🔁 Exchanges

We only accept exchanges if:

• The item is defective

• The item was damaged during shipping

• The wrong item, size, or color was shipped (due to our fulfillment error)

To start an exchange, email us with:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

We typically respond within 1 business day with next steps.

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💸 Refunds

Once your return is approved and the item is received:

• Refunds are issued to your original payment method

• Processing time is 3–5 business days

• You will receive a confirmation email when the refund is complete

Refunds will NOT be issued for:

• Delivery delays within our standard shipping window

• Customs duties or import taxes

• Final Sale items

• Unauthorized or late returns

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📦 Return Shipping

Once approved, we’ll provide the return address and instructions.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

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🔒 Authenticity Guarantee

All sneakers sold by Kick Luxe are sourced from trusted partners and inspected before shipping.
We do not accept returns based on authenticity concerns.
If you believe there is a serious issue, please contact us with evidence, and we will investigate promptly and fairly.

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💬 Need Help?

We’re here for you 24/7!
Questions about sizing, orders, or returns?
📧 support@kickluxe.com
Most messages are answered within a few hours.

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📋 Quick Summary

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Thank you for shopping with Kick Luxe. We stand behind every pair we ship — and are committed to making it right when things go wrong.